Return Policy
Pursuant to the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827) The buyer who is a consumer within the meaning of art. 221 of the Civil Code has the right to withdraw from the sales contract without giving reasons, within 14 calendar days from the date of delivery of the goods. To meet the deadline, it is enough to send a statement before the deadline. The return form is available for download at the link
Pursuant to the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827) The buyer who is a consumer within the meaning of art. . 221 of the Civil Code has the right to withdraw from the contract for the provision of electronic services without giving reasons, within 14 calendar days from the date of conclusion of this contract. To meet the deadline, it is enough to send a statement before the deadline.
Withdrawal is made by submitting a declaration of withdrawal from the contract, in particular using the form and sent by any channel of distance communication, including:
a. by e-mail to bok@hotelove.store.
b. in writing, to the address of ul. Gen. J. Hallera 17/1, 89-100 Nakło nad Notecią with the note "Customer Service Department - return of goods"
The seller immediately sends the consumer a confirmation of receipt of the declaration of will to withdraw from the sales contract to the e-mail address provided by the consumer.
The consumer has the right to withdraw from the contract without incurring costs, except for:
a. additional costs incurred by the consumer in connection with the choice of a method of delivering the goods other than the standard one offered by the Seller, and
b. direct costs of returning the goods (costs of returning the goods),
c. the cost of returning the item if, due to its nature, the item cannot be returned by regular mail.
The right to withdraw from a distance sales contract referred to in section 1. The consumer is not entitled to contracts:
a. for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the performance of the service by the entrepreneur he will lose the right withdrawal from the contract;
b. in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the expiry of the withdrawal period ;
in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to meet his individual needs;
d. in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
e. where the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;
in which the subject of the service are items which after delivery, due to their nature, are inseparably connected with other items;
g. in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the sales contract, and the delivery of which may take place only after 30 days and whose value depends on market fluctuations over which the trader has no control;
h. in which the consumer explicitly demanded that the entrepreneur come to him for urgent repair or maintenance; if the entrepreneur provides additional services other than those requested by the consumer, or supplies items other than spare parts necessary to perform the repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or items;
in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
j. for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement; k. concluded by way of a public auction;
l. for the provision of accommodation services other than for residential purposes, transport of goods, car rental, gastronomy, services related to leisure, entertainment and sports events or cultural, if the contract specifies the day or period of service provision;
m. for the delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the consumer before the deadline to withdraw from the contract and after informing him by the entrepreneur about the loss of the right to withdraw from the contract.
If the consumer exercises the right to withdraw from the contract, the consumer is obliged to return the goods to the Seller immediately, i.e. no later than within 14 (fourteen) days to address. The consumer may also return the goods by handing them over for collection to a person authorized by the Seller, while maintaining the above-mentioned deadlines. To meet the deadline, it is enough to send back the item before its expiry.
The consumer bears the direct costs of returning the goods (shipping costs), having in mind to choose such a way that the goods reach the Seller undamaged.
The consumer is responsible for the decrease in the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
The Seller, no later than within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the contract, will return to the Consumer all payments made by him, including the costs of delivering the item , subject to sec. 5. The seller refunds the payment using the same method of payment as used by the consumer, unless the consumer has expressly agreed to a different method of return, which does not involve any costs for him.
If the Seller has not offered to collect the item from the consumer himself, he may withhold the reimbursement of payments received from the consumer until he receives the item back or the consumer provides proof sending it back, whichever occurs first.
The seller does not accept COD shipments.
Return address:
hotelove.store sp. z o. o.
ul. Gen. J. Hallera 17/1
89-100 Nakło nad Notecią
If you decide to return the purchased goods, please contact us by phone, where the Buyer will receive comprehensive information on the procedure of returning the Goods.
COMPLAINTS
The basis for accepting a complaint is the Customer's presentation of proof of purchase of the goods (receipt or VAT invoice).
Before collecting the shipment, the customer has the right to check whether it has not been damaged in transport. If the packaging has visible external damage, we recommend refusing to accept the shipment and then contacting the STORE SERVICE.
If the purchased product has manufacturing defects or is inconsistent with the description, the customer should contact the STORE SERVICE (by phone at 571050030 _cc781905-5cde-31 136bad5cf58d_or by e-mail bok@hotelove.store), and then send back the complained goods to the Store together with a description of the non-compliance. Within 14 days of receiving the shipment, we will inform you by e-mail or by phone about the result of the complaint procedure.
If the complaint is considered positive, we will immediately compensate you for the costs by: repairing the advertised product, sending a new copy of the product or refund. When the implementation of a justified complaint involves sending the Customer a new product or removing non-compliance, the costs of delivery are borne by the Store.